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Are You Making The Most Out of Your Customer Value?

CEM / CVM transforms network and service data into individual customer experience intelligence—enabling proactive issue detection, faster resolution, and smarter experience-driven decisions.

"20–50% of care interactions deflected to digital channels"

Measures

Customer Experience Visibility
Operational Productivity
Customer Loyalty
CEM / CVM Impact

Cost & Efficiency

  • Individual, customer-level visibility (not averages)
  • Fewer repeat contacts and smoother resolution journeys

Operational Productivity

  • 80% first call resolution
  • Proactive issue detection before complaints
  • Faster decision cycles with experience-driven insights

Revenue & Retention

  • 20% reduction of churn
  • Improved retention through early experience issue detection
  • Next Best Action and value recommendations
Before
  • Aggregated, siloed KPIs
  • Reactive support after complaints
  • Manual analysis & Network-Centric prioritization
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After
  • Individual customer experience view
  • Proactive detection of experience degradation
  • Experience-driven insights & Prioritization based on customer impact
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Measures

Customer Experience Visibility
Operational Productivity
Customer Loyalty
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User & Value Centric AI-Powered Tool To Make The Most Out Of Your Network For Your Customers

From network data to individual customer experience

  • CORRELATE → Unify network & service data per customer
  • MEASURE → Quantify experience impact, not just KPIs
  • PRIORITIZE → Fix what affects customers first

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You Have A Lot To Gain Quickly With Our Free POC Approach On SaaS Or Single Audit Approach—Get First Results And Impact In Less Than 1 Month.

About Athenasys

A trusted partner of major global operators since 2003. With 100+ employees across 9 countries, Athenasys delivers innovative solutions that combine technological expertise with operational experience.

About Athenasys

A trusted partner of major global operators since 2003. With 100+ employees across 9 countries, Athenasys delivers innovative solutions that combine technological expertise with operational experience.

Contact Us

Schedule a free 30-min discovery call

We'll define your target benefits and create your implementation roadmap

+33 181-516-454
findoutmore@athenasys4u.com
www.athenasys4u.com
148 Rue du Faubourg Saint Denis 75010- Paris, France

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